CRM Solution Analyst

Budapest, Hungary

About Chemaxon
Chemaxon is an industry-leading cheminformatics software company helping early-stage drug discovery and chemistry research for more than 20 years. Our clients are top pharmaceutical companies, innovative biotech startups, and leading academic institutions. 
We are agile, innovative and friendly, offering compelling opportunities for frequent collaboration and cross-training with teammates and stakeholders.
We operate internationally, with regional teams based in Budapest (HQ), Prague, Boston, San Diego and Basel (Switzerland), along with distributors in the Asia Pacific. We are in an exciting time of organizational and business growth, so now is the perfect time to join our team! 
About the team
The CRM Solution Analyst will be key in improving CRM and related systems and his/her actions will create immediate impact on the business units. This role directly reports to the Head of IT. Take part in the revision of Chemaxon’s CRM system in order to best map the customer’s journey from an unqualified lead to an actual sales opportunity. Boost the efficiency of Marketing, Sales and Finance who are challenged by the increasing number of customers worldwide.
About your responsibilities
  • Act as a bridge between CRM (Salesforce) users and the team responsible for the development and configuration.
  • Capture requirements, create functional designs and system processes.
  • Coordinate build process and support user testing and release.
  • Act as an internal consultant for the company’s CRM evolution and roadmap.
  • Closely collaborate with the Sales, Marketing and Finance teams.
  • Coordinate Salesforce development with external vendor.
Experience, skills and knowledge you should bring to us
  • 3 years of relevant experience in a similar role working with a CRM system development
  • Proven experience in working with multiple stakeholders and peers
  • Good understanding of design, build, test and release processes of software development
  • Good written and verbal communication in English
Bonus skills that will help you hit the ground running
  • Hands on experience in working with Salesforce
  • Took active part in developing cross functional solutions in Salesforce
  • Good project management skills (e.g. coordinate release activities)
What we offer
  • Hybrid-way of working (8 days/month home office)
  • Private health insurance (Medicover)
  • Generous annual training budget supporting your professional development (off-site training, international conferences, e-books)
  • We work with global Top500 companies (R&D) and leading academic institutions, giving you a chance to gain insights into these dynamically evolving industries.
  • Inspiring working environment - leisure and recreation area, playing corner for children, English lessons, yearly user conference with social programs, innovation days 
  • You will be a valued member of a creative and supportive agile team 
  • Everyday use of English in a multicultural environment
Location: Budapest, Váci Greens Office Park
How to apply?
If you are interested please send your CV by clicking the "Apply now" button.